Customer Service Tips from McDonald’s

My Local McDonald's Swedesboro, NJ

My Local McDonald’s Swedesboro, NJ

Until recently I hadn’t been to McDonald’s in close to twenty years. I worked there as a teen, but as an adult I didn’t eat fast food and when I became a vegetarian almost fifteen years ago I had even less reason to visit.

Recently though I’ve made several visits to our local McDonald’s to get lunch for my Mom and I’ve been very surprised at the incredible service I have received.

I’m always greeted with a smile and a sincere “How can I help you today?”

Special requests (which Mom always has) are again met with a smile and a “no problem” response.

The restaurants are clean and neat, even during the midday lunch rush. And, no matter if I’m talking to the cashier or the employee wiping the tables I am always treated like a special guest.

I’ve been to many a fancy restaurant and not received such wonderful service.

I was even more impressed when one day when I had to wait a few minutes for a special request and watched as about a dozen Spanish speaking warehouse/factory workers came in and they opened a special cash register with a bi-lingual cashier to take orders for all of these customers.

Now, how cool is that? What excellent customer service and business sense!

I was so impressed with the customer service level at this McDonalds I asked to speak to the manager and expressed how pleased I was the service they provided and gave special kudos to the cashiers I had seen providing excellent service.

There are numerous retail stores and restaurants I will not visit anymore because I’m always treated as an intrusion, like I’m bothering the employees by asking them to wait on me.

How many more customers would a business have and how much more money could they make if they treated their customers like my local McDonalds?

Customer Service Tips (from my local) McDonald’s…

  • Greet customers with a smile.
  • Be sincerely happy that they have chosen to visit your establishment.
  • Offer help or assistance – and mean it.
  • Greet questions or special requests as an opportunity to provide excellent service and show the customer you really want their business.
  • Say “thank you for stopping by” even if the potential customer doesn’t buy anything.
  • Always say thank to the customer after they’ve paid for their purchase.
  • Ask the customer to come back, and tell them you look forward to serving them again.
  • If you can, give them a reason to come back – coupons, a small gift, etc.
  • And, do it all with a smile and a sincere, pleasant, positive attitude.
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