Recently though I’ve made several visits to our local McDonald’s to get lunch for my Mom and I’ve been very surprised at the incredible service I have received.
I’m always greeted with a smile and a sincere “How can I help you today?”
Special requests (which Mom always has) are again met with a smile and a “no problem” response.
The restaurants are clean and neat, even during the midday lunch rush. And, no matter if I’m talking to the cashier or the employee wiping the tables I am always treated like a special guest.
I’ve been to many a fancy restaurant and not received such wonderful service.
I was even more impressed when one day when I had to wait a few minutes for a special request and watched as about a dozen Spanish speaking warehouse/factory workers came in and they opened a special cash register with a bi-lingual cashier to take orders for all of these customers.
Now, how cool is that? What excellent customer service and business sense!
I was so impressed with the customer service level at this McDonalds I asked to speak to the manager and expressed how pleased I was the service they provided and gave special kudos to the cashiers I had seen providing excellent service.
There are numerous retail stores and restaurants I will not visit anymore because I’m always treated as an intrusion, like I’m bothering the employees by asking them to wait on me.
How many more customers would a business have and how much more money could they make if they treated their customers like my local McDonalds?
Customer Service Tips (from my local) McDonald’s…
- Greet customers with a smile.
- Be sincerely happy that they have chosen to visit your establishment.
- Offer help or assistance – and mean it.
- Greet questions or special requests as an opportunity to provide excellent service and show the customer you really want their business.
- Say “thank you for stopping by” even if the potential customer doesn’t buy anything.
- Always say thank to the customer after they’ve paid for their purchase.
- Ask the customer to come back, and tell them you look forward to serving them again.
- If you can, give them a reason to come back – coupons, a small gift, etc.
- And, do it all with a smile and a sincere, pleasant, positive attitude.